1. Are MÉRV Skincare products 100% natural?

Answer: Yes, our products are 100% natural. We exclusively use natural, sustainable ingredients in all formulations to ensure safe, effective skincare that respects both your skin and the environment.

2. Are MÉRV Skincare products vegan and cruelty-free?

Answer: Absolutely. All MÉRV Skincare products are made from plant-based ingredients and are cruelty-free, meaning we never test on animals.

3. How effective are MÉRV Skincare’s face oils?

Answer: Our face oils are carefully crafted for maximum effectiveness, using high-quality ingredients that support your skin’s health. We receive consistently positive feedback from customers who notice an improvement in their skin's hydration, texture, and glow.

4. Do you provide detailed ingredient information?

Answer: Yes, each product page on our website includes transparent descriptions and comprehensive ingredient lists so you can make informed choices for your skin.

5. Will MÉRV face oils make my skin oily?

Answer: No, our face oils are formulated to be lightweight and non-greasy, suitable for all skin types, including oily and combination skin. They help balance your skin’s natural oil production without clogging pores.

6. Can I use face oils if I have oily skin?

Answer: Yes! For oily skin, using plant-based facial oils can actually help balance your skin’s natural oil levels. When the skin is stripped of natural oils, it can overproduce oil, so our oils help keep skin balanced and glowing.

7. Do MÉRV Skincare products contain any common allergens?

Answer: Some of our products contain nut-based ingredients. Each product page provides a full ingredient list for your review. If you are sensitive or trying a new product, we recommend performing a patch test to ensure compatibility.

8. Do your products contain preservatives?

Answer: We use no synthetic preservatives. For shelf life and freshness, our face oils contain tocopherol (vitamin E), a natural antioxidant. Our water-based products are preserved with Leuconostoc/Radish Root Ferment Filtrate, a natural preservative derived from fermented radish root.

9. Where are MÉRV Skincare products made?

Answer: All our products are handcrafted in Vancouver, Canada, following strict quality standards to ensure they are effective and safe for use.

10. Are MÉRV Skincare products safe to use during pregnancy?

Answer: While our products are made with gentle, natural ingredients, we recommend consulting with your physician before using products that contain essential oils if you’re pregnant.

11. How should I store MÉRV Skincare products?

Answer: To preserve freshness, store products in a cool, dry, and dark place. Avoid direct sunlight and extreme temperatures to maintain their potency.

12. What is MÉRV Skincare’s shipping policy?

Answer: We process orders within 2-5 business days, shipping via Canada Post. Once shipped, you will receive an email with tracking information. For questions, please email us at hello@mervskin.com with your order number.

13. What is MÉRV Skincare’s return policy?

Answer: Due to the nature of our products, we do not accept returns or exchanges. However, customer satisfaction is our priority. If you experience any issues, please reach out, and we will do our best to resolve them.

14. Do MÉRV products expire?

Answer: Yes, as our products are natural and free from synthetic preservatives, we recommend using them within 6-12 months of opening. Each product has a shelf life indication on its packaging for your reference.

15. Are MÉRV products suitable for sensitive skin?

Answer: Our products are designed to be gentle and suitable for various skin types, including sensitive skin. We recommend performing a patch test to ensure compatibility, especially if you have specific sensitivities.

16. Do MÉRV products contain fragrance?

Answer: No synthetic fragrances are used. Any scent in our products comes naturally from essential oils and botanical extracts, chosen for both their skincare benefits and gentle aroma.