Are your products 100% natural?

Absolutely! We make sure to only use natural and sustainable ingredients in all of our products.


Are your products vegan?

Yes. All of our products are created from plant-based ingredients and are cruelty-free.


How effective are your face oils?

Our oils are carefully formulated for optimal effectiveness and have received positive feedback from many customers.


Do you provide detailed information about your face oils?

Absolutely! Our product descriptions and ingredient lists are transparent and provide comprehensive information.


Will your face oils make my skin oily?

Our face oils are formulated to be lightweight and non-greasy, suitable for different skin types, including oily or combination skin.


Do your products contain any common allergens?

Some of our oils are nut-based; please see each product page for more details on the ingredients. If you are trying one of our products for the first time, or are unsure whether or not you are sensitive to a specific ingredient, we recommend performing a patch test prior to use to ensure skin compatibility.

Do your products contain any preservatives?

None of the products contain synthetic preservatives. Our face oils contain tocopherol (vitamin E) which is a natural antioxidant, and our water-based products contain Leuconostoc/Radish Root Ferment Filtrate, which is a natural preservative from fermented radish root.


Can I use oils if I have oily skin?

Absolutely. Plant-based oils are closest to our skin's naturally occurring oils. For oily skin, if the skin is stripped of natural oils (due to using harsh soaps or cleansers) it will go into overproduction mode and cause more oil buildup. Therefore, using facial oil can actually help replenish your skin’s natural oils, which can balance oil levels and give you glowing skin.


Where are your products made?

All of our products are handcrafted in Vancouver, Canada.


Are your products safe to use during pregnancy?

All of our products are formulated with gentle natural ingredients; however, we always recommend consulting with your physician before using products containing essential oils.


How should I store your products?

We recommend storing our products in a cool, dry, dark place. 


What is your shipping policy?

Orders ship 2-5 business days from when the order was placed. Orders are shipped via Canada Post. Once your order is shipped you will receive an email confirmation with tracking details.

If you have any questions about your order, please send us an email at hello@mervskin.com with your order number.


What is your return policy?

Due to the nature of our products, we cannot accept returns or exchanges. However, your satisfaction is extremely important to us. If there are any issues with the products please contact us and we will do our best to make you happy.